Return & Refund Policy

The Comfy Clogs
Last Updated: August 26, 2026

At The Comfy Clogs, we want you to feel confident when placing your order. If you're not satisfied with your purchase, please review our return and refund policy below.

30-Day Return Policy

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unworn and unused

• Be in its original condition

• Include all original packaging and tags

• Show no signs of wear, damage, dirt, or alteration

To request a return, contact us at thecomfyclogs@gmail.com with your order number and reason for the return.

Please do not send your order back without contacting us first. Return instructions and the appropriate return address will be provided after your request has been reviewed.

Change of Mind & Incorrect Size

If you ordered the wrong size or simply changed your mind, you may request a return within the 30-day return period, provided the item meets the eligibility requirements above.

Unless otherwise stated, customers are responsible for return shipping costs for change-of-mind and sizing returns.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or you received the wrong product, contact thecomfyclogs@gmail.com as soon as possible with your order number and clear photos of the issue.

If we confirm that the item is faulty, damaged, or incorrect, we'll work with you to arrange an appropriate replacement, refund, or other remedy.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.

Original shipping charges are generally non-refundable unless the product was faulty, damaged, incorrect, or otherwise required by applicable consumer law.

Exchanges

If you need a different size, contact us at thecomfyclogs@gmail.com. We'll provide instructions based on your order and available stock.

Non-Returnable Items

We may be unable to accept returns for:

• Items showing signs of wear or use

• Items damaged after delivery through misuse or improper care

• Items returned without their original packaging where this affects their resale condition

• Gift cards, if offered

• Items marked as final sale where permitted by law

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot legally be excluded.

Consumer guarantees may entitle you to a repair, replacement, refund, or other remedy where applicable, regardless of the terms of our change-of-mind policy.

Contact Us

If you have any questions about a return, exchange, or refund, please contact:

The Comfy Clogs
Email: thecomfyclogs@gmail.com