Shipping Policy

The Comfy Clogs
Last Updated: August 26, 2026

Thank you for shopping with The Comfy Clogs. This Shipping Policy explains how we process, ship, and deliver your order.

Order Processing

Orders are typically processed within 1–3 business days after your order has been placed and payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During busy periods, sales, or holidays, processing times may be slightly longer.

Shipping & Delivery Times

Estimated delivery times are:

• Australia: 5–12 business days

• United States: 7–15 business days

• Canada: 7–15 business days

• United Kingdom: 7–15 business days

• New Zealand: 7–15 business days

• Other International Locations: 7–20 business days

These are estimates and do not include our processing time.

Delivery times may vary due to your location, courier delays, customs processing, severe weather, public holidays, or other circumstances outside our reasonable control.

Order Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time for tracking information to update after your order has been shipped.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us at thecomfyclogs@gmail.com as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delayed Orders

Occasionally, orders may experience delays while in transit.

If your order is taking longer than expected, please check your tracking information first. If you still need assistance, contact us at thecomfyclogs@gmail.com with your order number.

Lost or Missing Packages

If your tracking information indicates that your package has been lost or you believe your order is missing, please contact us so we can investigate the issue with the shipping carrier.

If an order is confirmed as lost in transit, we will provide an appropriate solution in accordance with applicable consumer law.

Packages Marked as Delivered

If your tracking shows your package as delivered but you cannot locate it, please check around your property, with household members, neighbours, or your local delivery provider.

If you are still unable to locate your package, contact us at thecomfyclogs@gmail.com and we will assist where possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Where these charges are not collected at checkout, they may be the responsibility of the customer, subject to applicable law.

Multiple Packages

In some cases, items within the same order may be shipped separately. If this occurs, your packages may arrive at different times.

Shipping Questions

For any questions regarding shipping, tracking, or your order, please contact:

The Comfy Clogs
Email: thecomfyclogs@gmail.com